Apple writes to the Exchange and repair program that certain models of the MacBook and MacBook Pro “one or more of the following verhal ”
Letters or characters repeat unexpectedly. Letters or characters are not displayed. Key (s) feel “sticky” or unresponsive
In these cases, “Apple or an Apple Authorized Service Provider will repair the MacBook and MacBook Pro keyboards for free.” Apple also says that consumers who have previously paid for a repair can contact the company to apply for a refund.
It is difficult to say how much the problem is widespread. Apple did not mention numbers, but Maclife is also aware of cases where the keyboard of the MacBook Pro 2016 caused massive problems. This was eliminated by Apple as part of Apple Care.
Last month, AppleInsider found that MacBook Pro 2016’s butterfly-equipped keyboard had twice as many keyboard-related repair events (without a Touch Bar Repairs) like the MacBook Pro 2015 with the older chiclet design. The same data suggests that small improvements to the keyboard design of 2017 models reduced the repair frequency.
Regardless, the new repair program covers the MacBook Pro 2017 as well, not just the models from 2016. Apple has Publishing a list of computers covered by the new regulations:
MacBook (Retina, 12 inches, early 2015)
MacBook (retina, 12 inches, early 2016)
MacBook (Retina, 12th Edition) Customs, 2017)
MacBook Pro (13 inches, 2016, two Thunderbolt 3 ports)
MacBook Pro (13 inches, 2017, two Thunderbolt 3 ports)
MacBook Pro (13 inches, 2016, four Thunderbolt 3 Ports)
MacBook Pro (13 inches, 2017, four Thunderbolt 3 ports)
MacBook Pro (15 inches, 2016)
MacBook Pro (15 inches, 2017)