Apple receives fine in Australia to deactivate repaired iPhone in unauthorized centers


                                                                                

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Apple devices are not among the easiest to repair at home or in neighborhood services, but those who venture to do such operations are struggling with other issues. Apple can block the use of unofficial components from the software to dissatisfied users. It seems, however, that an Australian court does not agree with this practice, forcing Apple to pay a fine of several million US dollars.

The "Error 53" scandal last few years has involved Apple smartphones that have become completely inoperative after the Home screen or Home button has been replaced by alternatives, whether it's unofficial components or components on other phones. The "Secure Enclave" security system, which protects the user's fingerprint, refuses the new components and the phone becomes unusable. Apple refuses to repair the devices because they were repaired with non-compliant parts, and the whole situation came to the attention of the Australian authorities

Apparently 275 Australian users were denied Apple services, and 5,000 complaints were filed against the company. Even if Apple later released a software update that resolved Error 53 and rendered device functionality (minus that of the fingerprint sensor), the complaints remained, and the Competition Council went on to follow these activities

The judge in this case found Apple company guilty of violating customers' rights to access repair for their devices, rights guaranteed by consumer protection laws. The fine for these abuses is 9 million Australian dollars, equivalent to 6.6 million US dollars. Given that Apple is the most valuable company in the world with a huge cash reserve, it is likely that this amount can be considered as small, but the company will certainly try to avoid such situations in the future as there is a precedent.

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