Sony confirms the screen problems with Xperia XZ2 / XZ1 phones. Does not offer solutions

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The Sony Xperia XZ1 and the new XZ2 flagship are more and more frequently challenged by users for problems with screen operation, caused by the blink of horizontal lines and white dots

Symptoms occur when the fingers touch or slide on the screen surface and disappear after a certain amount of time. Apparently, both the older Xperia XZ1 model and the Xperia XZ2 successor are equally affected

Ask for statements, Japanese company representatives have provided a technical explanation for the described symptoms, namely that they are due to the electrostatic charge of the screen in contact with the users' fingers

" Due to the characteristics of the screen, some lines may appear on its surface as a result of electrostatic charging. This is not a functional defect, the effect disappearing as the electrostatic charge is dissipated . "

Unfortunately, the company's representatives seem to ignore the fact that the alleged products are Sony-branded spikes, bought by users who have paid for a premium-level smartphone experience. Taking everything into account "the characteristics of the screen", the company disclaims any responsibility, suggesting that users ignore the symptoms that have occurred intermittently

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